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V1teo's avatar
V1teo
New member | Level 2
9 months ago

I'm not receiving the email to verify my account, any help?

Hi I can't receive a verification email. I've requested multiple times.  I have added no-reply@dropbox.com to my contacts.   Please help.   Vincent 
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  • Megan's avatar
    Megan
    9 months ago

    Hey V1teo, I hope you're doing well!

     

    Have you also tried requesting for the verification email from a different browser, or incognito mode, by any chance?

     

    Keep me posted!

V1teo's avatar
V1teo
New member | Level 2

Hi Megan

 

Perfect, thank you I changed browser and it worked. 

 

Also I have paid for a dropbox plus annual  subscription via the Itunes app, but it's not showing on my account?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey V1teo, awesome news! 

 

We're one issue down.

 

As for your subscriptions: have you tried restoring your purchases by any chance?

  • V1teo's avatar
    V1teo
    New member | Level 2
    9 months ago

    Hi Thank you, that also works. Although it applied it to my personal account, as opposed to business account. Is there a way of changing that?

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hey V1teo - sorry to jump in here, but I just wanted to mention that we're not able to transfer subscriptions from our end.

       

      You can either cancel the subscription to the wrong account and ask for a refund from Apple directly and once this is settled upgrade the correct account or swap the email addresses between your accounts.

       

      I hope this helps!

      • V1teo's avatar
        V1teo
        New member | Level 2
        9 months ago

        Okay thank you.

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