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Forum Discussion
incorrect email address on account
I tried to share a file and my email address could not be verified. I found that it is not entered correctly in the account. Seems easy to edit but I have to verify the email address before changing ...
Hannah
Dropbox Staff
Dropbox StaffHey PJV2023, sorry to hear about this.
Was the typo on the email made on the email name (before the @) or the domain (after the @)?
Hi,
it was before the @.
I was suppose to type name1.name2@gmail.com but I forgot to put the ".name2" part there. Don't ask me how..
So it's a totally wrong email address there now.
//PJV2023
- Megan
Hi PJV2023, do you have access to the account at the moment, in order to try and change the wrong address, using the account's settings?
I have access to account but since the owner of email address that I (accidentally) used has not verified the email, I can't change the email.
I have now changed the password and took in use 2FA to keep the account connected to me. Hope that was a smart decision..
Now only how to change the associated email to mine?
//PJV2023
- Jay
Hi PJV2023, without verifying the original email address, it wouldn't be possible to change the email on the account.
The verification needs to come first, prior to changing the email address.
As the email is owned by someone else, the best option I can think of is to download your data from the site, unlink any connected devices, delete the files from the site permanently, and finally delete the account entirely for good measure.
After that, you can create the correct account and use that one normally.
