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konocti-view's avatar
konocti-view
New member | Level 2
3 years ago

incorrect email address on account

I tried to share a file and my email address could not be verified. I found that it is not entered correctly in the account. Seems easy to edit but I have to verify the email address before changing ...
Account Settings
JessMJ's avatar
JessMJ
New member | Level 2

Hi, I set up the wrong verification email to begin with so getting no verification emails , how do I change my email, where is would normally say Edit it says verify, i have tried using the Support Bot but i need to be verified to use it. 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hey JessMJ, sorry to hear about this.

 

Have you added any files in this account or upgraded it?

 

If not, I think it'd be easier to just create a new account with the preferred address.

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