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VIP1's avatar
VIP1
Helpful | Level 6
2 years ago
Solved

Issue with removing old (unlinked) devices in Dropbox account settings page

Hi Dropbox community,   Recently, I noticed that all of my devices from the entire history of my Dropbox app usage are listed again in the "Settings => Devices" section   Upon attempting to remov...
Account Settings
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  • VIP1's avatar
    VIP1
    2 years ago

    Just received an email from Dropbox support. After a few confirmations from my side, the support team briefly mentioned the following:

     

    1. Having a UI button that does nothing - It's expected
    2. Having a confirmation text message like 'Host dismissed' that doesn't mean anything is also expected
    3. Keeping a lot of dumb hostnames from childhood forever without any option to delete them, even with a paid Dropbox subscription - It's expected

    im serious😵

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi VIP1, thanks for posting today!

 

Could you try switching browsers and then removing the devices to see if this helps?

 

Keep me posted!

  • VIP1's avatar
    VIP1
    Helpful | Level 6
    2 years ago

    Hi Jay,

     

    Thank you for your prompt response.

     

    I have just tested the device removal process using Google Chrome (fresh setup with default settings with no custom extensions), and unfortunately, I encountered the same behavior as with Safari 17.1. The issue persists, and the devices are not being removed successfully 😢

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Could you attach a screenshot showing your devices page, and the error you're getting when removing them?

      • VIP1's avatar
        VIP1
        Helpful | Level 6
        2 years ago

         

        I have only green text message with text "Host dismissed". Same behavior on mobile as well

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