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Forum Discussion

jonhammer6's avatar
jonhammer6
New member | Level 2
4 years ago

Lenovo Promotion Issue

I have purchased a new Lenovo Laptop in September 2021. During the initial windows installation, i was prompted for 100 GB dropbox storage for 1 year. Now after installation i am trying to claim 100 ...
Account Settings
Promotions
Storage space
  • Hannah's avatar
    Hannah
    4 years ago
    Hey jonhammer6, thanks for posting today!

    Can I actually reach out to you via email, so we can look into this?

    Thanks!
rishab27's avatar
rishab27
Explorer | Level 3

Hi 

Even I am facing same problem on my lenovo legion 7i claim got 30GB instead of 100GB even though on pop up it showed 100GB

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi rishab27, sorry to hear you're having issues with this.

 

Would it be OK if we reach out via email to investigate further? 

  • rishab27's avatar
    rishab27
    Explorer | Level 3
    3 years ago
    Sure
  • rishab27's avatar
    rishab27
    Explorer | Level 3
    3 years ago
    Sure @Walter
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi rishab27, just for clarification, did you sign into any existing account, or did you create a new account in order to claim the promotional offer. 

       

      In the article my colleague posted, the offer is only valid for new Dropbox accounts, and not pre-existing accounts.

      • rishab27's avatar
        rishab27
        Explorer | Level 3
        3 years ago
        Existing account but during the claim it did mention that i claim on existing account too

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