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Forum Discussion

Caribbean's avatar
Caribbean
New member | Level 1
2 days ago

New account appears when logging in from other devices

Dear Support Team, I hope this message finds you well. I am writing to seek your assistance with a synchronisation issue I am experiencing with my Dropbox account and the files associated with it. ...
Account Access
Desktop
Sign In
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 days ago

Hey Caribbean, welcome to the Dropbox Community!

It sounds like your original computer might be signed into a different account than the one you're signing into on your other devices.

Click on the Dropbox icon on your desktop and go to the "account" tab in preferences, to see the email address of your linked account.

Is it the same email address as the one you're using to sign in to your other devices?

Let me know and we'll go from there.

 

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