No option for "make online only" when I right click my files

Thanks Jay ! That seems to have done the trick!

Glad to have helped out, enjoy your weekend!

I have Mac os drop box file extensions enabled. I do not get the make online only option when I right click.

What options do you get when you right click a file in the Dropbox folder?

A screenshot of this would be helpful!

I have enabled the Dropbox Finder Extensions in my Mac OS Preferences, but I still am not getting the "make online only" option when I right click on the folder.  Trying to free up the hard drive on my MacBook Pro, as Dropbox tells me it's full.  I am a Dropbox Professional user.  Thank you.

Hey Sam S, how are you today?

Are you only missing the 'make online-only' option, when you right click on a file in your Dropbox folder, or are other Dropbox options missing as well?

If you could send us a screenshot of the options you see, I'd appreciate it a lot!

There are seven Dropbox options that come up when I right click on the file in my Dropbox folder; I'm not sure what is supposed to be there, besides "make online only," so not sure what else might be missing.

I took a screenshot but can't share it here because it "exceeds the maximum allowed size" of 3 MB

Thanks for getting back to me, Sam.

Can you check if you also have the 'Dropbox system extension' option enabled in your account settings here?

Yes Mac extension is selected for my account.

I am having the same problem, can you tell me how to enable the dropbox extension in Finder in MacOS settings? 

Hey BronwynC, let's have a look into this! 

Do you face the same situation as the OP initially mentioned? Have you taken a look into this Help Center article? 

Which version of our app do you have installed on your device, and what do you see when you right click on a folder, or file inside your Dropbox folder? 

Keep me posted, and we'll take it from there!

Thanks Megan.

Version 157.4.4801 on my Mac I believe.

This is a screen shot of my control/click (rightclick).

this is what I see when I right click on a folder

Hey BronwynC, sorry to jump in, but do you get the same options for single files as well? 

Also, could you clarify what plan you're on and the desktop app's exact status and version as shown in your menu bar?

Could you try the following steps and let us know if they improved matters for you? 

1. Click on the Apple icon in the top left hand corner of your screen
2. Select System Preferences...
3. Then Security & Privacy
4. Select the Privacy tab
5. To make changes, you will need to click on the lock icon, and enter your macOS password
6. Select Full Disk Access
7. Check the box beside Dropbox
8. Select Accessibility
9. Check the box beside Dropbox
10. Now please, attempt to restart the Dropbox desktop app.

Let us know how you get on. 

Hi Jay, I have the same problem on my Mac (can't get the 'make online only" dropdown, but already have the Dropbox extension enabled in finder? Any other solution gratefully accepted as I badly need to free up disc space! thanks

PS I have tried the "Accessibility" and "Full Disc access" fixes suggested above. It seems to me the "make online only" option is not available on Macs, in which case it's time to dump Dropbox big time! regrettably because it's good otherwise!

Hi Seager1, is the option for Dropbox system extension enabled on this page?

Could you attach a screenshot showing what you're seeing in Finder when you right click a file in your Dropbox folder?

Sure, attached, thanks for coming back so promptly. This is on my MacBook in my office. I tried my iMac at home last night and same problem. I have done, I think, everything on accessibility, full disc access and extensions. Any help gratefully accepted. thanks Ashley

Hey Seager1, can you just confirm that you've enabled the Dropbox system extension in your account settings on the Dropbox site as well?

If that doesn't help, uninstall and reinstall the Dropbox application, to see if that helps.

Hi, apols have been out a few days. I have checked all that and switched on the extensions thing on the website but it makes no difference. I don't know how to uninstall and reinstall the "App", have tried but no success. I don't understand the difference between the "App" and simply downloading from their website. I am not a super user, just someone who wants the thing to work as it should. I have, though, checked my account and it is Dropbox Plus, maybe that is not eligible for "make online only"? thanks

Thanks for the update here.

Your Dropbox Plus account is definitely eligible for this feature.

Can you try to follow the steps in this article to uninstall the app?

And then reinstall it by clicking on this link.

Let me know how it goes.

Thanks I followed those instructions to uninstall and then tried to reinstall but got both "Looks like you already have the Dropbox app installed", but it would not open. Then I clicked further down on "reinstall", which downloaded the Dropbox installer but that would not open and install Dropbox. Looks like Dropbox does not really like Macs! I tried in on a Macbook rather than my Desktop. Same result. I think it is time to drop Dropbox and it is just too glitchy! Apols....

Ah ha! seems to be working now on the MacBook although I don't know what kickstarted it, confusingly! I uninstalled and reinstalled the app according to your instructions. I would attach a screenshot to show how it looks now but can't see how to do that! thanks! 😁 Will try on the desktop now, although it is stubbornly refusing to reinstall Dbox, sigh

Ah, you have to do the "Full" download of the app not the "regular" one! Only Dropbox would have two sorts of download!! Cmon Dropbox, keep it simple and not complicated!! Thanks you guys for you help, much appc!!

We're glad to hear you're back up and running and thanks for keeping us in the loop too Seager1

See you around the Community and have a lovely weekend!