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Forum Discussion

elhdesigner's avatar
elhdesigner
Helpful | Level 5
2 years ago

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Account Access
Account Settings
emails
Security
  • elhdesigner's avatar
    elhdesigner
    2 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Pardhivan, thanks for bringing this to our attention.

 

Could you clarify what code you're referring to? Are you using two-step verification?

 

Are you referring to the one-time security code sent via email?

 

This will help me to assist further!

Pardhivan's avatar
Pardhivan
Explorer | Level 3
2 years ago

yes one time security code

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Pardhivan, hope you're doing well!

     

    Just to clarify, do you have access to your Dropbox email address, and the security code never arrives in your inbox/spam folder? 

     

    Or has your email address been disabled, so you don't have a way of receiving the code instead? 

     

    Let me know, and we'll take it from there.

    • Pardhivan's avatar
      Pardhivan
      Explorer | Level 3
      2 years ago

      Thank q for u reponse ,i recived TICKET number to my mail,what the next step

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