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Forum Discussion
Not receiving 6 digit verification code
I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Hey Jay,
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!
Jay
Dropbox Staff
Dropbox StaffHi Pardhivan, thanks for bringing this to our attention.
Could you clarify what code you're referring to? Are you using two-step verification?
Are you referring to the one-time security code sent via email?
This will help me to assist further!
yes one time security code
- Nancy
Hi Pardhivan, hope you're doing well!
Just to clarify, do you have access to your Dropbox email address, and the security code never arrives in your inbox/spam folder?
Or has your email address been disabled, so you don't have a way of receiving the code instead?
Let me know, and we'll take it from there.
Thank q for u reponse ,i recived TICKET number to my mail,what the next step
