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Forum Discussion
Not receiving 6 digit verification code
I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Hey Jay,
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!
I am not getting an email for me to put. the 6 digit code after I login.
Megan
Dropbox Staff
Dropbox StaffHi AsiDul, let's jump right into this!
Can I send you an email, in order for us to have a closer look into this?
Keep me posted!
We were able to recover it! Thank you so much!
Hello I've same problem.
My e-mail is [removed per Community Guidelines]
I cant receive any 6-digit code
Im writing my friend account because I couldnt login anyway.
I have access to my e-mail [removed per Community Guidelines]
pls help me Megan:)
- Nancy
Hi lityum! Did you check the spam folder of your Dropbox’s email address? Have you added no-reply@dropbox.com to your email contacts?
If you have any linked devices to that account, double check their notifications, too. You may be able to find the one-time code there.
Hello Nancy,
Ive checked my inbox but there is no e-mail
