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Forum Discussion
Not receiving 6 digit verification code
I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Hey Jay,
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!
I'm not recieving 6 digit verification code.
I have done all the things, that has been recommended in forum, still nothing.
Also I hit button reset password, and also no email.
Jay
Dropbox Staff
Dropbox StaffHi Sirli, thanks for bringing this to our attention.
Could you clarify what steps you've already taken? Have you added no-reply@dropbox.com to your contacts list and checked your spam folder?
Have you contacted your email service provider to see if they could be restricting emails from the following Dropbox domains?
This will help me to assist further!
Hello Jay,
All steps have been done, no-reply@drop... has been added to contacts. Spam is empty. suupport told that there are no restrictions.My email was deleted and now our support restored my email.
My friend got immediately 6 digit verification code.
- Jay
Could you clarify what support you're referring to, from Dropbox or another company?
Our company computer support
- Well I have new device and now when I try to login into my Dropbox account it sends me a 6 digit code to my email for verification so I can access it but the problem is in my email there is no 6 digit code I don’t receive anything not even in spam folder
- Megan
Hi Syllanis, welcome to our Community!
Have you tried adding the no-reply@dropbox.com address into your contacts list, in order to ensure that email goes through?
Let me know, and we'll take it from there!
- i want to login to new device , once i key in my email and password , i will receive code to my email for login , but until now i did not receive any code for login purpose
- Megan
Hi Alifz, let's jump right into this!
Just to make sure we're on the same page: do you have access to the email address linked to your Dropbox account?
If so, then have you added no-reply@dropbox.com to your contacts list, in order to ensure that email goes through?
Let me know more, and we'll take it from there!
