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Forum Discussion

elhdesigner's avatar
elhdesigner
Helpful | Level 5
2 years ago

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Account Access
Account Settings
emails
Security
  • elhdesigner's avatar
    elhdesigner
    2 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey there, Jimi14, welcome to our Community! 

 

Would it be okay for me to send you an email, in order for us to have a closer look into this?

 

Let me know more!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Jimi14, I can only create a ticket using the email address linked to your Community profile.

     

    It's not the same as the one you mentioned though. I just created the ticket on my end for you, I'll see you there!

    • Jimi14's avatar
      Jimi14
      Explorer | Level 3
      2 years ago
      @megan I verified my email in a reply but nothing since ?
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        I just saw your response, I'll get back to you asap Jimi14! 

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