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Forum Discussion

quale's avatar
quale
Explorer | Level 4
4 months ago

Notifications for updates on folders do not appear on my MacBook

Hi, I know that a lot of people are annoyed by constant barrage of notification banners, but i face the reverse problem. I don't see dropbox notifications on my mac (its been so for a couple of years now, but i need this fixed now). I work on a lot of collaborative projects, so tese alerts are one way to nudge me to the folders that need my attention. 

Notifications banners on my mac for my mail, calendar work just fine. i have checked notification preferences on the dropbox badge in the menu bar, on website, i have allowed for notifications from Dropbox when i am in do not disturb mode etc.  My work around has been to manually go to the dropbox icon on the menu bar and check for activity on shared folders. I am on MacSonoma v14.5, 

Desktop
Mac
Notifications
  • alice_dropbox's avatar
    alice_dropbox
    Icon for Dropbox Product Manager rankDropbox Product Manager
    2 months ago

    Hi Quale!

    My name is Alice and I'm a product manager working on notifications at Dropbox. We would love to chat with you more on this topic because we think your experience can help us improve notifications at Dropbox. We are hoping to schedule a 30-minute video session via Zoom video-conferencing next week! If you’re interested in speaking with our team, take our short survey so we can learn a bit more about you. A member of our team will review your answers and contact you directly if you’re a fit for our study.
     
    If you are selected, you will receive a $50 virtual gift card of choice (Amazon, Bank Deposit, Charity donation, etc.) upon completion as a thank you for their time.
     
    Please note, space is limited and not everyone who applies will be selected.
  • nedmac's avatar
    nedmac
    New member | Level 2
    4 months ago

    I've had the exact same issue for years too.  All notification settings are set correctly in the dropbox app, and macos has notifications turned on for dropbox, but no notifications ever appear.

     

    This broke with either a dropbox or macos update, as this is the same laptop I've been using since 2019, and this use to work!

    • quale's avatar
      quale
      Explorer | Level 4
      4 months ago

      Hi, 
      New installation done. Everything is synced, and no notifications! I agree with nedmac, it broke sometime in 2019-20 ish for me as well

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Hi quale, as you're still experiencing this issue, I'd recommend contacting the support team directly for them to investigate this in more detail on their end.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Thanks for bringing this to our attention, quale.

     

    Can you please let us know what the sync status and version of the Dropbox app is, when you hover over the Dropbox icon in your menu bar?

     

    Also, can you send us a screenshot of the 'notifications' tab in the Dropbox preferences?

     

    Thanks in advance!

    • quale's avatar
      quale
      Explorer | Level 4
      4 months ago

      Thanks a lot for the quick response. I recently changed to offline viewing in the hopes of a change, so it says still syncing. but the issue existed even before this.  I have attached the screenshots below, 

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Thanks for the additional info and the screenshots, quale!

         

        How long has the app been stuck at "Syncing..." for?

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