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RobySeek's avatar
RobySeek
New member | Level 2
4 years ago

Password reset email not received

Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
Account Access
Account Settings
  • Jay's avatar
    Jay
    4 years ago
    If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within. 
nts-studio's avatar
nts-studio
New member | Level 2

I forgot my password. I am using same Dropbox account on other two devices. When I use "password reset" and enter my email address I never receive an email with password reset link. I have added Dropbox to whitelist and emails are not ending up in spam folder... I don't know what is going on. For now, Dropbox is working fine on two devices (password saved but I don't remember it so if I need to reinstall OS it will be lost on those working devices as well). Any idea?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for letting us know about this, nts-studio.

 

Can we send you an email, so we can take a closer look?

  • nts-studio's avatar
    nts-studio
    New member | Level 2
    2 years ago

    Please do so! Thank you!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Not a problem, nts-studio, you've got mail!

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