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Forum Discussion
Password reset email not received
Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
- If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within.
Users in my domain are not receiving password reset links. We are able to receive other items from Dropbox, however reset link for passwords not being received.
To add, spam has been checked, also have looked into our email filter appliance for logs, and there is nothing based on password resets. There are many other dropbox emails
- Nancy
Dropbox Staff
Hey bkaminski! Did you also add no-reply@dropbox.com to your email contacts, before trying to reset your Dropbox password again?
How many users are having a similar issue, at the moment?
I am able to receive the link via personal email. When using accesshealthla dot org to retrieve there are approx 6 users not able to get the link. I have added all the known addresses including no-reply at dropbox. The emails such as announcements, and other items from no-reply@dropbox.com come through without issues. We use a filtering system; however dropbox.com has been whitelisted in the system.
