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Forum Discussion

RobySeek's avatar
RobySeek
New member | Level 2
3 years ago

Password reset email not received

Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
Account Access
Account Settings
  • Jay's avatar
    Jay
    3 years ago
    If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within. 
nicoswitzerland's avatar
nicoswitzerland
New member | Level 2

I forgot my password and one of my devices is disconnected. I'm trying to go through the password reset process, but I'm not receiving the email to start the reset even after adding noreply@dropbox.com to my favorite contacts. Can someone help me?

edin_zg's avatar
edin_zg
New member | Level 2
2 years ago

I have the same problem, there is no support from Dropbox, chat with AI is not giving any solutions that i dint already tray   

    • EragonSoftware's avatar
      EragonSoftware
      New member | Level 2
      9 months ago

      I think operators who actually work at dropbox misread our / users complaints.
      So I reached this thread by looking into why a certain e-mail address cannot receive emails from dropbox.

      This is NOT an issue with our e-mail settings, providers, or anything else.
      A friend I am trying to help out just encountered the same issue today.

      So I went to my dropbox account, and shared a file with 2 different e-mail addresses.

      One of them doesn't even get the e-mail, I have checked in that server's cpanel account, the email doesn't reach the server, period ! Dropbox is NOT sending e-mails to certain addresses.
      And we would like to know WHY and how to fix this.
      The e-mail address in question is [email removed as per Community Guidelines]
      If I share the same file with another e-mail address on the same server, it goes in without a problem.
      PLEASE DO NOT TELL ME TO LOOK INTO THE JUNK OR SPAM FOLDER.

      The e-mail DOES NOT GET SENT / OUR MAILSERVER DOESN'T EVEN GET IT !

      Thank you

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Hi EragonSoftware, I’m sorry to hear about this. 

         

        Since this is a public forum and we can’t see details regarding each user’s account/email, I’d suggest that your friend (or whoever may have this issue and has also tried the basic troubleshooting) contact our support team directly. Here are the steps they can follow.

         

        As they have account visibility on their end, they'll be able to help.

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