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Forum Discussion

frnkc-6's avatar
frnkc-6
Helpful | Level 6
9 months ago

Persistent Dropbox pop-up notifications about files being online-only on Win11

My Win11 Dropbox continues to hammer me with Popups that say:  "Sync Status  These files are online-only. To Open them, first move them into your Drop box folder." I traced some of these files ...
Desktop
Error Messages
Notifications
Sync
frnkc-6's avatar
frnkc-6
Helpful | Level 6
I'm using Dropbox version 2.38.165 on my current / clean Win11 PC. 
My PC is vanilla.  The only unsual thing I do is clone Dropbox from time 
to time as a subdirectory in my MS OpenDrive so I can see it any ANY device. 
 
As soon as I boot and log on, the Dropbox Popups start to Pop Up.  Bing!@!!!
Incessantly.  Interminably.  Inexorably.  Insanely. 
 
Sync status
These files are online-only. 
To Open them, first move them into your Dropbox folder.
 
The only relieve I have is to go Task Manager and END all things Dropbox. 
Clearing the cache & Deleting Dropbox+Reinstalling Dropbox didn't help. 
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hi from me too, frnkc-6! Can you please hover over the Dropbox icon in your system tray and send me a screenshot of what appears there? 

 

I’d also like one more screenshot of the pop-up message you keep getting, so that I can investigate further.

  • frnkc-6's avatar
    frnkc-6
    Helpful | Level 6
    9 months ago

    Hi Nancy

    Hmm... I just booted my PC this am (there was a Win11 update late yesterday), and I don't see Pop Ups starting (Yet).  Here are the Dropbox pics (and the 89 empty files OneDrive can't upload ... I think that's from my OneDrive Dropbox clone directory): 

     

    thanks! 

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Thanks for the additional info and screenshots, frnkc-6.

       

      I'm happy to see that you're no longer receiving these pop-up notifications.

       

      The sync status of the Dropbox app seem to be "up to date" as well, so hopefully, that will be the end of it.

       

      If the issue does return, though, let us know!

      • frnkc-6's avatar
        frnkc-6
        Helpful | Level 6
        9 months ago

        Hi Hannah 

        I was only "on" the computer a few minutes yesterday morning (when the PopUps stopped), and away from home the rest of the day.  Today, 3/14/24, when I turned on the PC the Dropbox PopUps returned like hot popcorn.  Same messages on the Popups AND same message on OneDrive: 89 files remaining..... 

         

        I'm almost sure it's related to the Dropbox Cache that 

        has a very similar number of files (and coded subdirectories that clearly 

        Dropbox creates on it's own): 

         

        Does this help? 

        Thanks! 

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