We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Phone number has changed/new phone... HELP!
I need to access my old account. Two-step verification appears to be on. Code was sent to my old phone number, which has changed. I now have a new phone and new number. (Old phone no longer works as t...
RCJ37 wrote:
Surely someone must have considered this circumstance.
Yes, they have, and it's why you were given emergency backup codes when you enabled two-step authentication. You use the codes to gain access to your account when you no longer have access to the phone used for authentication.
I cannot tell you how many times I've run into this problem or how many cell phone numbers I've had to get new ones or how many cell phones that I've broken can't remember the password and lost the account situation that this girl has gone through I have the sure and only way to resolve this problem number one don't bother trying to go through all these avenues that people are telling you to go through you're only going to spend endless hours being frustrated and cause so much anxiety. You may possibly resolve the issue and then if you do by taking all these random attempts and steps to get back into your account the one thing that you will have achieved is you will learn at that point how to become a professional hacker and to hack into other people's accounts because all you need is basically minimal information to get back into your account so if you're able to do that with this situation and resolve it then you'd be learning yourself how to be a hacker and you can better protect yourself from other people hacking on to you. The sure win no fail solution here is to go to the phone company that you were addressed to with your prior telephone number where you have the broken phone purchase a new SIM card for the exact same phone number that you just lost or do you just gave up and spend the extra money it'll cost you what for a basic plan $25 maybe and pay the 25 bucks get the new SIM card for the old phone number and put it into your phone access your account transfer all the files on your new phone take it out and throw the SIM card away or whatever you want to do with it and then download your new SIM card into your new phone and voila problem solve you just have to go and pay to have your account and problem solve instead of going through all these random steps I don't know why people go through all this crap just take $25 and go to the store and buy yourself a new sim card with the same phone number of that account and started over as though you really did lose it and go from there I mean Simple Solution guys not that difficult and you're welcome
