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alessandrowei's avatar
alessandrowei
New member | Level 2
17 days ago

Team activity no longer shows up on desktop app on Windows 10 and 11

I used to see all the team activity in my desktop app but now it wont show up. I have tried Windows 10 and 11 computer and it appears to be same.

The team activity does show up in my mobile app, so it should not be the account issue but more related to the desktop app settings.

PS: sometimes I can see the team activity for a few seconds, then they will disappear.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for letting us know about this, alessandrowei.

    Can you please hover over the Dropbox icon in your system tray and let us know the version of the Dropbox app?

    Also, when did you notice that this started happening?

    Let me know and we'll go from there.

    • alessandrowei's avatar
      alessandrowei
      New member | Level 2

      Hi Hannah,

      Please see below.

      It started about 2 months ago. I have tried to contact Dropbox via email but still have not got it resolved.

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for that, Alessandro.

        If you reached out to our support team, can you give us your ticket number, so we can take a look?

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