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JayneK's avatar
JayneK
Helpful | Level 5
8 months ago

The red notification showing on the icon isn't going away

Hi Has anyone else experienced red icon badge showing as one unread notification even after all notifications read and then deleted.  Can't seem to get rid of it no matter what I try.  Thank you.
Desktop
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  • hpeabody's avatar
    hpeabody
    8 months ago

    Wow!  That worked for me too.  It was merely a matter of clicking on "show me how"  I did nothing other than click on that under Sync History and Activity.  Who would have ever thought that was the answer.  Yes, the red notification badge is gone!  Dropbox needs to be more clear about what the "notification" is.  Thank you Jayne for discovering the fix.

JayneK's avatar
JayneK
Helpful | Level 5

Hi Jay 
I am on Windows 10 (OS Build 19045.4170) and Dropbox Version 194.4.6267
Thank you
Jayne1298

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey JayneK - sorry to jump in here, but could you try updating to the latest version of the app from this page and let us know how it goes? 

  • hpeabody's avatar
    hpeabody
    Helpful | Level 6
    8 months ago

    I have the exact same issue starting yesterday Mar 19, 2024 as well.  I have also tried nearly everything I can think of to get rid of the 1 in red box.  Do I need to delete and re-install dropbox on my PC?  I have not done that YET! but ready to try it.  Usually dropbox has no issues for me.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Hey hpeabody - sorry to hear about this.

       

      Did you click on the app's icon to see if you have any new notifications?

       

      What is your computer's OS and the version and status of the Dropbox app installed there? 

      • hpeabody's avatar
        hpeabody
        Helpful | Level 6
        8 months ago

        Did you click on the app's icon to see if you have any new notifications?

        YES.  I had done that prior to posting here.  it says ALL QUIET FOR NOW.  I re-booted PC but the 1 in red box is still there.

        What is your computer's OS and the version and status of the Dropbox app installed there?

        OS is WIN7 PRO 64 BIT

        Dropbox version is 195.4.4995

        Dropbox status is ALL SYSTEMS OPERATIONAL

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