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Forum Discussion

JayneK's avatar
JayneK
Helpful | Level 5
8 months ago

The red notification showing on the icon isn't going away

Hi Has anyone else experienced red icon badge showing as one unread notification even after all notifications read and then deleted.  Can't seem to get rid of it no matter what I try.  Thank you.
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  • hpeabody's avatar
    hpeabody
    8 months ago

    Wow!  That worked for me too.  It was merely a matter of clicking on "show me how"  I did nothing other than click on that under Sync History and Activity.  Who would have ever thought that was the answer.  Yes, the red notification badge is gone!  Dropbox needs to be more clear about what the "notification" is.  Thank you Jayne for discovering the fix.

Hughmoz's avatar
Hughmoz
Explorer | Level 4

It refuses to go away. DropBox is so intrusive and keeps trying to get involved in one's life. It's a drag. The red circle on my DropBox icon is asking me to upgrade, which I have already done and yet the red circle stays in place. DropBox need  proper software designers on board. 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey Hughmoz, I moved your post to a thread about the same issue.

 

Can you try the solution there and let us know if it helped?

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