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Forum Discussion

JayneK's avatar
JayneK
Helpful | Level 5
8 months ago

The red notification showing on the icon isn't going away

Hi Has anyone else experienced red icon badge showing as one unread notification even after all notifications read and then deleted.  Can't seem to get rid of it no matter what I try.  Thank you.
Desktop
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  • hpeabody's avatar
    hpeabody
    8 months ago

    Wow!  That worked for me too.  It was merely a matter of clicking on "show me how"  I did nothing other than click on that under Sync History and Activity.  Who would have ever thought that was the answer.  Yes, the red notification badge is gone!  Dropbox needs to be more clear about what the "notification" is.  Thank you Jayne for discovering the fix.

rlb35680's avatar
rlb35680
Helpful | Level 5

This behavior just started with Dropbox on both of my Windows 11 machines today (Version: 23H2; Build: 22631.3593). None of the "fixes" work. See attached images. 

 

This picture shows that the Dropbox setting is marked "Off"

 

rlb35680's avatar
rlb35680
Helpful | Level 5
6 months ago

And now it just went away. It was a "stuck notification". Apparently you have to read and dismiss notifications on every device that Dropbox is installed on. Live and learn. The little blue ball is gone but I can live with that. 

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