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Forum Discussion

sdshahbazi01's avatar
sdshahbazi01
New member | Level 2
4 years ago

Too many incorrect attempts. Please try again in a few minutes.

Hello

I forgot my dropbox password and i use this link https://www.dropbox.com/forgot but i got this error "Too many incorrect attempts. Please try again in a few minutes."

I didnt receive any email about reset password.

please help

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    Hi sdshahbazi01, thanks for posting on the Community!

    This is generally a security measure to prevent multiple attempts to reset passwords.

    Could you try waiting for 24 hours and then attempt to reset the password again? 

    As you didn't receive any emails, could you try adding no-reply@dropbox.com to your contacts list, and check the spam folder the next time you attempt to reset the password?

    Keep me updated with any progress!
    • JasonX's avatar
      JasonX
      Explorer | Level 4

      My password no longer works.

      I've tried resetting my password, but keep getting the message "Too many incorrect attempts. Please try again in a few minutes."

      I wait 24hours, sometimes weeks, but still get this message and can not reset my password.

      Please can anyone help.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        Hi JasonX, welcome to our Community! 

        Do you have access to the email address linked to your Dropbox account? 

        If you do, would you mind if I sent an email your way, so we can investigate further? 

        Please keep me updated!
  • Yasers's avatar
    Yasers
    Explorer | Level 3

    pls i need help im try to reset password but this msg "Too many incorrect attempts. Please try again in a few minutes." no msg from email 

    this account [Removed as per Community Guidelines]

    • Yasers's avatar
      Yasers
      Explorer | Level 3

      pls i need help 2 days no msg from email and i cant reset password "Too many incorrect attempts. Please try again in a few minutes."

  • Yasers's avatar
    Yasers
    Explorer | Level 3

    im try to forget password but nothing no spam or inbox!!!

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