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Forum Discussion
Unable to connect to Dropbox through proxy: backslash not allowed in username settings
Dear Dropbox Team,
My colleagues and I are experiencing an issue with accessing Dropbox via a proxy. Specifically, we can no longer include a backslash in our username. It appears that this character is suddenly no longer accepted as valid in the Dropbox settings.
We have attempted to overcome this limitation by using "/", "%5C", and by omitting the domain, but none of these options have worked.
Could you please let us know if there is a way to bypass this sudden limitation and successfully connect to our Dropbox folder again?
Thank you for your assistance.
We have attempted to overcome this limitation by using "/", "%5C", and by omitting the domain, but none of these options have worked.
First, just to be clear, you mentioned a backslash but what you have there is a forward slash. I just want to make sure we're on the same page.
If you're entering a full username in a domain\username format, you would typically use a backslash "\". In some applications, if that doesn't work, you can also also specify the full username as username@domain instead. I don't know if that will work in the Dropbox proxy settings, or if you're authenticating off of a Windows domain, but I'd try it.
- Rich
Super User II
We have attempted to overcome this limitation by using "/", "%5C", and by omitting the domain, but none of these options have worked.
First, just to be clear, you mentioned a backslash but what you have there is a forward slash. I just want to make sure we're on the same page.
If you're entering a full username in a domain\username format, you would typically use a backslash "\". In some applications, if that doesn't work, you can also also specify the full username as username@domain instead. I don't know if that will work in the Dropbox proxy settings, or if you're authenticating off of a Windows domain, but I'd try it.
Thanks for your help and suggestions. I meant that it is no longer possible to type a backslash (\) in the username field of the proxy settings in the Windows version (v213.4.4597) of Dropbox. The suggested workaround using "@" seems to work. Thanks a lot!
