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chawke's avatar
chawke
Explorer | Level 3
2 years ago

Unsolicited marketing email

I've been continuing to receive marketing emails from Dropbox at no-reply@em-s.dropbox.com although my marketing email settings are disabled. The last 4 marketing email subjects were "Top 4 tips to...
emails
Notifications
kronosgroup's avatar
kronosgroup
New member | Level 2
2 years ago

We're having the same issue.  Clicking the unsubscribe link in the footer of the email navigates to the Notifications tab of the Settings page and we've disabled ALL notifications.  Still, we receive 1-3 marketing emails from Dropbox per day.

 

We've also changed the email address associated with our account and still get marketing emails to our previously associated email address (though thankfully nothing to our new email address).

 

@Dropbox, this is in poor taste, and I'm fairly certain that Canadian Anti-Spam Legislation (as well as, probably, other regional laws) mandate that you provide a means to unsubscribe from such marketing emails.

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi Everybody,

     

    Thanks for reporting this issue. I have passed this information onto the appropriate team. They have been actively investigating why some of our users are receiving emails despite being unsubscribed. We will update you when we have more information.

     

    Regards,

    Ben

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey everyone!

     

    This issue should now be resolved.

     

    If you've unsubscribed from those emails, you should no longer be receiving them, but let us know if you still have any issues.

     

    Thanks!

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