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Jessica5555's avatar
Jessica5555
Explorer | Level 4
4 years ago

Verification code not working on the desktop app

Unable to login in new computer. Verification code is texted to phone but every time I type it in to the computer it says it is not valid, have tried changing password and tried sending multiple codes...
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brianmoore53's avatar
brianmoore53
Explorer | Level 3
2 years ago

I have installed dropbox on a new device. I login and am sent a code to enter. I enter the code and receive a message of Invalid Code. This happens continuously. Please help

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey brianmoore53, thanks for bringing this to our attention.

     

    This is in regards to the two-step verification code, right?

     

    Have you tried resetting your password, to see if that helps?

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