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KelleyO's avatar
KelleyO
New member | Level 2
4 months ago

Verifying email not working. It won't let me share content.

I have verified my email address multiple times and Dropbox will not let me share or copy a link and it keeps saying that I can't until my email address is verified.  What can I do?  I can't even chat with support because it says I have to verify my email address.

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  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hey KelleyO, thanks for posting here today! 

     

    Would you be able to send me a screenshot of the message you get on your end, when trying to share your content? 

     

    When you access your account's settings do you see your email as verified there? 

     

    Let me know more! 

    • SAS11's avatar
      SAS11
      New member | Level 2
      3 months ago

      Megan I'm having the same issue. In my account settings it's showing that my email adress is not verified. Dropbox sends me an email to verify email address, I click the link and nothing happens. 

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Hey SAS11, thanks for reaching out to us!

         

        I just sent you an email, in order for us to have a closer look into this. 😎

         

        See you there! 

    • T Brown's avatar
      T Brown
      New member | Level 1
      21 days ago

      I am having the same issue. Can someone please help me? 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        21 days ago

        Hey T Brown, of course we can.

        I just created a ticket on my end for you. Reply back to me, and we'll take it from there. 

        Thanks! 😀

  • mylegalea's avatar
    mylegalea
    New member | Level 1
    2 months ago

    I am having the exact same issue, can someone please contact me to look into further?

  • astrunks's avatar
    astrunks
    New member | Level 1
    2 days ago

    Having the same problem. Dropbox will not verify my email using the link they send me. Have put in repair tickets to no avail. 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 days ago

      Sorry to hear that, astrunks. I was able to locate your support ticket in the meantime and I can see your case has been assigned to our specialized team. 

      I’ve also left them an internal note on your behalf.

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