You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
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29 TopicsVerifying email not working. It won't let me share content.
I have verified my email address multiple times and Dropbox will not let me share or copy a link and it keeps saying that I can't until my email address is verified. What can I do? I can't even chat with support because it says I have to verify my email address.377Views0likes9CommentsTeam members receiving emails inviting them to edit the folders I uploaded
Morning All I have uploaded folders this morning and everyone within the Dropbox group have had an email from myself (via Dropbox) inviting them to edit said folder. This is the first time this has happened and my colleagues have made new folders after and no emails have been sent out. Support were less then helpful and I am sure it will be a silly setting I have hit my end, but could anyone please help? Thank youSolved5.7KViews0likes44CommentsDropbox sends messages to an email address that's not linked to any Dropbox account.
First, this Dropbox community doesn't seem to have the category I need to post this, so given I want to "delete" a email that's linked to my DropBox account, I'm putting it here. To start, I've had a DropBox account for 10-15 years but not a regular user. Second, I setup the account using a YAHOO email account. All has been fine until the past week. That's when I received a link to DropBox files from a friend. He and I communicate using my COMCAST email account, so naturally that's where he sent the DropBox link (to my Comcast email rather than Yahoo). I've received emails like this before from the same friend where he sharesDropBox links and I access the files with my YAHOO account, so I had no thought about doing it again. Keep in mind though that I only use DropBox only once or twice a year. This time around, when I clicked the link DropBox then tried to setup a new-user account using my COMCAST email. Obviously I don't want a new account, nevermind with my Comcast email, so I never proceeded forward. Instead I tried signing in using my YAHOO email. However, because of cookies or whatever else, it seemed DropBox was having a problem understanding that. Eventually I saw a message that said DropBox was creating a link for my YAHOO email. I don't recall exactly how but able to access the files using my current DropBox account with my YAHOO email. I figured everything was normal. HOWEVER, since then I have been receiving DropBox messages to my COMCAST email EVERY DAY since. Yes, I have gone into my DropBox "Notifications" settings and unchecked every box except Alerts like "I'm running out of space", "A new browser was used to sign-in", etc. But that shouldn't apply anyways because not only are those settings for my YAHOO email, but I already had all those other notification options under "News" disabled. Nonetheless, before posting this I confirmed again anyways. For instance, today I received an email titled "Day 3 - Edit PDFs right in Dropbox" that was sent to my COMCAST email. Obviously that's a NEWS notification. But more importantly, I don't have a DropBox account setup with my COMCAST email. So why is DropBox sending messages to my COMCAST email? Moreover, how can I make these stop?? Worse yet, why is it so difficult to address a problem that DropBox itself created?? Sheesh, what a hassle.1.1KViews0likes6CommentsBranding (teams): Allowing both customization on a member level and a company logo
I'd love if member branding and team branding options could be enabled simultaneously, and not mutually exclusive as they are currently. My wife and I are a two person team on a Dropbox Advanced plan. We work for the same company (which we own) but prefer our own personal branding (our own picture etc. for Transfers and shared links). It all works fine when sharing links from within our designated member folders, however, when I share a link to a file that resides in our shared team space/directory (i.e. outside of our member folders) the branding on that link is always my wife's picture and background image. It would be amazing if files shared from member folders could have member branding AND files shared from our root team directory could have our company/team branding. Currently, Admin Console forces you to choose EITHER member branding or team branding. It would be so helpful to have team AND member branding enabled simultaneously, simply based on the file directory and/or logged in user who created the link or transfer. Thanks!582Views0likes2CommentsEmail notifications not sending out when Dropbox file is modified
I am uploading audio files to a shared Dropbox folder. Each team member and the owner (myself) all have Folder/Activity/Follow/ have "Files Added" "Files Deleted" and "As Activity Occurs" all checked off. All of us have in our Settings/Personal Account/Notifications/ all have "Activity in Shared Folders (weekly digest) "Viewer Activity on Tracked Files (daily digest) and "All new viewer activity (real time) checked off. So I have been uploading a file and then I might modify that file, I might make an edit, but the file stays the same name and length. Or I might change the suffix of the file but keep it the same. Whenever I make changes like that everyone's Folder shows them that the file was changed but emails DO NOT get sent out. The only time anyone in the group gets an email is when a file is added or deleted. Now of course that makes since the only options in the shared folder notifications are about deleting and adding but a Dropbox support staff told me that any type of modification would trigger an email. If they had it on "immediate" then they normally receive an email in about 10 minutes. Sometimes less and sometimes more. One of the people on the folder has a free account and one has a basic account and the exact same thing is happening with them both so it's a tiered plan issue. I just think that the email does not trigger with a modification. It really should. So if someone knows how to make this happen or if I'm doing something wrong I'd love to know what to fix or change. Or, if someone knows that emails do not trigger from just modifications I'd like to know that as well. Also, do I need something like Zapier to make what I want happen? thanks603Views0likes2CommentsI keep getting email notifications from a team I did not join
I was invited to join a Team in Dropbox which I never accepted because I do not have the space to download all the content they want me to. I only have 5.5 GB Now I constantly keep getting e-mails from the team and I do not know how to make it stop. I tried clicking on the "View Team Folder" every time I get updates to see if I can op-out. But since I never accepted to join, It tells me I need to ask for permission to view. It makes no sense. How do I make these updates stop? Any help is appreciated!553Views0likes3CommentsBrowser session for logged-in users seems really short
Our team is on a Dropbox Advanced plan with SSO activated via Microsoft. Internally we share Dropbox-links that are only visible when our team is logged in. But it seems the browser sessions are really short for Dropbox.com. Basically our users need to login in daily to dropbox.com. This is a bit frustrating because the links that are shared don't work when not logged in. Am I missing a setting?Solved2.3KViews0likes2CommentsNot getting notifications when tagged in comments
I'm a designer and use DB for file sharing and also discussion around designs I'm working on with a remote team. For the past few days when people tag me in the comments, I am not receiving notifications in my email, nor are they showing up in the notifications drop-down tab (with the bell). I can't figure out where to go to fix this or check if a setting has been changed. Any help would be appreciated!Solved4.4KViews0likes11Comments