You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

toannguyen2020's avatar
toannguyen2020
Helpful | Level 6
5 years ago

Why was my account disabled?

Company account with email (quandinh@**** like email Dropbox of me) has been disabled from Saturday, July 11, 2020. Dropbox hasn't emailed notification? This account is used for business. Please h...
Account Access
Account Settings
  • Walter's avatar
    Walter
    5 years ago

    Hi toannguyen2020; thanks for joining our Community!

     

    As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this. 

     

    Let me know if you have any more questions. 

celios's avatar
celios
New member | Level 2

Hello,

 

I have a paid dropbox account under a different email. When I tried to access my files today the website informed me that my account was disabled, however when I checked my email there was no notice of termination or deactivation. Has this happened to anyone else and is there any way to resolve it?

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hi celios, have you reached out to our team regarding this?

In the case that you haven't, you can do so from this link (using an incognito window, without being signed in to your account). 

If you have though, let me know the ticket ID (eg. #1234567).

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!