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Forum Discussion
Why was my account disabled?
Company account with email (quandinh@**** like email Dropbox of me) has been disabled from Saturday, July 11, 2020. Dropbox hasn't emailed notification? This account is used for business. Please h...
Hi toannguyen2020; thanks for joining our Community!
As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this.
Let me know if you have any more questions.
Hey, so i was using my account normally one day and the next day it says i forgot my password so i try to reset it and then it says my account is "disabled" and i cant do anything, i lost all my information. I submitted a ticket but they havent responed (and im dropbox plus lol). I lost all my information, they didnt even give me time or any warning so i can save my information. I need help ASAP, i need that information.
Please contact Dropbox support team or send a feedback or bug by the app. The team will help you recover the data. If you are on a plus policy, there is a 30 days of recovering deleted data, even in the recycle bin. So, contact the Dropbox and don't worry.
I already submitted a ticket few days ago and i contacted them on twitter.... no response yet, i know maybe im supposed to wait more days but i need the information in my dropbox, im so confused as in why they dont give you a warning.
- چگpleaae be patient, they will answer soon
- They answered me back vit I had to create an other drop account that subscribe fir one month $ to be abble to have 24h respond .
They asked that i respond from the e-mail of the lost drop box the their s to the e-mail associated to the new drop box account .
Waiting ...
First response took about 24 h
Waiting ...
- Hi drsmhb
It's to this day for me. Impossible to recover anything despite few back n forth e.auls with the support ... have you experienced this recovery?
Thank you!
Stef
