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Forum Discussion
Why was my account disabled?
Company account with email (quandinh@**** like email Dropbox of me) has been disabled from Saturday, July 11, 2020. Dropbox hasn't emailed notification? This account is used for business. Please h...
Hi toannguyen2020; thanks for joining our Community!
As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this.
Let me know if you have any more questions.
My account was suddenly disabled without any notice. I know the email and password but when I login, it gives me "Sorry, this account is disabled". Also my account was logged out from all devices. I have submitted 4 ticket requests to the customer support team and I didn't get any response yet (more than 4 days). This is an annual paid family account which has been disabled without any notice.
Is there a solution to this problem? How I can contact the customer support via phone or email. This is a critical issue for me and my family for work and school.
