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toannguyen2020's avatar
toannguyen2020
Helpful | Level 6
5 years ago

Why was my account disabled?

Company account with email (quandinh@**** like email Dropbox of me) has been disabled from Saturday, July 11, 2020. Dropbox hasn't emailed notification? This account is used for business. Please h...
Account Access
Account Settings
  • Walter's avatar
    Walter
    5 years ago

    Hi toannguyen2020; thanks for joining our Community!

     

    As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this. 

     

    Let me know if you have any more questions. 

Justin04's avatar
Justin04
New member | Level 2
I’ve had Dropbox for several years without issues. One day the app on my computer has been deleted and my account no longer appears. I am sure that no one could access my physical computer. I’ve emailed Dropbox 3 times and I haven’t heard any sort of reply. I had lots of files on there. They have no helpline which is super disappointing. How can I contact them or try to recover these? Customer support is incredibly disappointing for a company like this
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hey Justin04, thanks for checking in with us. 
 
I moved your post here, where other users have experienced a similar issue. 
 
Do you have a reference to a ticket number so I can look into this for you?
 
Thanks again!

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