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Forum Discussion
Why was my account disabled?
Company account with email (quandinh@**** like email Dropbox of me) has been disabled from Saturday, July 11, 2020. Dropbox hasn't emailed notification? This account is used for business. Please h...
Hi toannguyen2020; thanks for joining our Community!
As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this.
Let me know if you have any more questions.
I have a Dropbox Plus account in good standing, which I use every day. On Friday it was suddenly disabled without warning or explanation. I contacted support three days ago, but I still have no answer. Hence I can't access my account and my 1TB + of files.
This is very worrying and distressing. How can I find out what has happened? More importantly, how can I get my files back?
It is shocking that so many long term paying customers are having the same issue, and are unable to get a response from the Company. I always thought Dropbox was a respectable company, it looks as if I was wrong.
