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Forum Discussion
Why was my account disabled?
Company account with email (quandinh@**** like email Dropbox of me) has been disabled from Saturday, July 11, 2020.
Dropbox hasn't emailed notification?
This account is used for business.
Please help me!
Hi toannguyen2020; thanks for joining our Community!
As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this.
Let me know if you have any more questions.
Every few days my account gets blocked and i have to get support to solve this, at first they said that i had a corrupted file, so i had to delete it, but at the next day after my account was operative againt, it got blocked. I'm a teacher and i share a lot of content to my students, and its a great problem and a huge waste of time if every time i want to shere something, i have to contact support.
- Jay
Dropbox Staff
Hi ELGENERALTORRES, could you clarify exactly what you're experiencing on your account?
Are you not able to login to the account, or are your shared links no longer working?
@Dmg89, according to the ticket ID, I can see that there is a response from the support agent. You should've received their response direct to your email.
Could you check your inbox or spam/junk folder in case it was sent there?
- Same
Hello!
I'm posting this on behalf of my brother who has been using Dropbox for a very long time now. He got billed the other day and then his account suddenly got disabled immediately. This was about a week ago and he is unable to get in contact with anyone for the account. He has no idea why it got disabled suddenly and immediately after he paid. He uses this service for his work, all of which is located in his Dropbox. How can he go about resolving this?
When he logs in, it says 'Account Disabled'
It's definitely not due to inactivity because he has been actively using it for a VERY long time.
This is referring to the account: [email address removed per the Dropbox Community's Guidelines]I have a dropbox business account and had access on it until Saturday when I was logged out and received a message saying account disabled.
We are a small agency and have crucial client files in our folders.
I have a DropBox business account and have started this account in order to ask the community for assistance.
Please help
- HannahHey JasonSintome, thanks for reaching out.
You should be able to open a support ticket about this through this page. Just make sure to use a browser that is not signed in to any Dropbox account or an incognito/private browsing window.
If you have any questions, let me know!- Hi I am having the same issue with a disabled account that I actively use. I have used the link you included to ask for support twice, last week and again today but have not heard back. I requested help through Twitter and have not heard back. Please can Dropbox support contact me ASAP thx
A month ago I have been claiming with several tickets and I have no answer , it was disabled for no reason is You can send me an answer to that email so I can get it back, thank you very much.
I have all my work in your cloud and I pay monthly for your service
My dropbox account is disabled, so I registered an account to log in to this community to ask for help. When I try to reset my password, the system says that the account has been disabled, I don’t know why,
There are precious memories in my account, I can’t find them now, please help me!
- WalterHey 404notfound, thanks for joining the discussion here and sorry to hear about this.
Have you tried Hannah's suggestion to contact our Support team as outlined here?
- How can I recover my Dropbox account that was disabled? I need help I have important work on my account.
My firts problem is, i buyed the plus plan, open my email and decided to change my password in the same day, after that i went to login and said that it was the wrong password, so i try the "forgot my passord" and when i put my email they say exacly this"Sorry, this account is disabled." and i didn't get an email to why this happened, now i need to know to cancel my subscription in that account because my second problem was i'm from brazil and i forgot to convert USD to BRL.
Mmy biggest concern is that i can't login in to my account and i don't know why, and without login i cant contact anyone, need help because i'm still have to pay ,even without usind the service.
I paid the subscription Saturday, May 29
i will post the print of the 5 emails that i receivedNeed help!
- Hey
I had also been deactivated
In order to have some communication with them I opened an other account..paid one to have acces to email.support ...but really . It's a pain in the ass but at least I'm in their service system...
If it doesn't get better faster (2 weeks now) I'll upgrade to have acces to phone support to try to understand and solve this .
Hope it helps !Hello:
I am not a tech person. I had my account disabled for no reason, and I am unable to get help. The chat is a robot, I even had to create an account for my business partner to be able to write in this forum. How can I do to get my account back?
- Mark
Super User II
If your account has been disabled that means its been terminated by Dropbox and you will not be charged anymore.
- Do you know how long their system keeps our files?
- previously I put a post about disabling the [email removed as per Community Guidelines] account but I don't know why it has been deleted. if this is the way to solve the problems that users have. Congratulations.
- I am very active on my account I use it all the times I even have it upgraded.. For some reason my account has been disabled. Please help me.
I have opend a ticket asking for help and waited for more than a week now with no respond at all.. what should I do??
I created this new account just to post this discussion.
Error String: This account has been disabled
