2-step verification - can't get a code from Dropbox

Hi Trat,

I'm sorry to hear that you are having issues with two-step verification.

If your account is still linked to your computer or smartphone, you may be able to disable two-step verification from the security page. See below for more information:

Case A: Your account is still linked to your computer

If your computer is still linked to Dropbox, you should be able to launch the Dropbox website from the Dropbox icon in your menu bar or system tray. Click on the Dropbox icon and select "Launch Dropbox Website." If this logs you in then you can disable two-step verification from the security page.

https://www.dropbox.com/account/security

Case B: You are logged into your account from a smartphone

If you do not have your Dropbox account currently linked to your computer, but have access to Dropbox through the mobile application on your smartphone and a computer that you can use, you can access the Dropbox website by going through our remote installation process.

To do this, please go to your mobile application and:

1) Click on the “Settings” tab
2) Click on “Link a Computer”
3) Follow the instructions indicated on this flow
4) Once you have scanned the QR code, you will automatically be logged into your Dropbox account.
5) Click on the Dropbox icon on top left corner of the welcome page in front of you to access the homepage of your Dropbox account

From here, you can disable two-step verification from the security page.

https://www.dropbox.com/account/security

After you disable two-step verification, if you have a smartphone, we recommend that you consider re-enabling it using the offline authenticator application, especially if you are consistently having problems with receiving SMS. The offline authenticator application is currently available for iOS, Android, BlackBerry and Windows Phone 7. You can read more about it here:

https://www.dropbox.com/help/363#2fa-apps

If you set up two-step verification using an offline authenticator application, please note that the security codes generated are unique and time-sensitive. The codes generated on your device are based on the time and date, so please ensure the time and date are correctly set on both your phone and the computer you are attempting to log into.

If you set up two-step verification using SMS, please note that the SMS security codes are also unique and time-sensitive. If you are using SMS to receive the two-step verification code, please make sure you enter the code when it arrives.

If you still have your two-step verification emergency backup code, please try this option to log in. When entering codes please make sure you transcribed the code correctly. Be sure not to write 0 for O 1 for l or and vise-versa. Try different combinations to be sure. Also, if you enabled two-step verification more than once then be sure to use the newest backup code. When you get a new backup code the old one is invalidated. Any time you use the backup code you disable two-step verification.

You can find more information on the emergency backup code here:

https://www.dropbox.com/help/364/

If you have a primary or backup phone number listed on your account, and you still have access to it, please reply to this email and specify what that number is. Even if you haven't been receiving codes through our normal process, we may be able to send you a manual verification code using a different method.

To learn more about two-step verification in general please reference our Help Center here:

https://www.dropbox.com/help/363

I hope this information helps!

Thanks,
Peio