Forum Discussion

Gypsynai's avatar
Gypsynai
New member | Level 2
6 months ago

I'm not getting the verification email in my inbox

Hello, I just got a new laptop and activated my Dropbox; my email was an old work email. I was able to reactivate but did not get a verification code, and I am unable to change my primary email on Dr...
Account Access
Error Messages
Security
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hi Gypsynai, thanks for bringing this to our attention.

 

Are you able to access this work email address normally? Could you try adding no-reply@dropbox.com to your contacts list there and also check the junk/spam folder after resending the email?

 

Is it using a public email provider, or a private domain name for the business?

 

This will help me to assist further!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!