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Bingo_needs_help's avatar
Bingo_needs_help
New member | Level 2
10 months ago

6 digit access code not found

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code when I am trying to login. I don't think my account has been shut down as I have seen ...
Account Access
Security
Bingo_needs_help's avatar
Bingo_needs_help
New member | Level 2
10 months ago

I think I loged in over 1 year ago. I have also checked my spam as well as added no-reply@dropbox.com to my email contacts.

  • maher1982's avatar
    maher1982
    Icon for Super User rankSuper User
    10 months ago

    Dropbox deletes inactive accounts. If there's no activity on your Dropbox account for an extended period (about one year), I hope that your files haven't been deleted.

    • Bingo_needs_help's avatar
      Bingo_needs_help
      New member | Level 2
      10 months ago

      How can I check if my account has been deactivated?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    10 months ago
    Bingo_needs_help wrote:

    I think I loged in over 1 year ago. I have also checked my spam as well as added no-reply@dropbox.com to my email contacts.

    I'm afraid that means the account has been removed, as the other posts said. If you do not log in within 12 months accounts (and all data) are deleted and not recoverable.

     

    Sorry 😞

    • Bingo_needs_help's avatar
      Bingo_needs_help
      New member | Level 2
      10 months ago

      How is the best way of contacting Dropbox to be able to verify if my account has been deleted or not?

       

      • Bingo_needs_help's avatar
        Bingo_needs_help
        New member | Level 2
        10 months ago

        I think it was less then 12 month since I used my account.

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