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Forum Discussion
martin wendelin
8 hours agoNew member | Level 1
6-digit code not sent - want to find out if account still exists
hello,
i have another old account - mail adress and password existing - but if i wanna login an it says the system will send a 6-digit confirmation code, i do not receive on.
is there a way of checking what the issue is there. is there a way of checking if the account still exists.?
thanks.
- HannahDropbox Staff
Sorry to hear about that, martin wendelin.
Can you check your spam folder as well?
If it's not there, make sure to add no-reply@dropbox.com to your email contacts, to see if that helps too.
Keep me posted.
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