We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Helpful | Level 5

12 months ago

Access to original BASIC personal account.

I opened a new BASIC personal account using a diffrent email address and can now no longer open my original Dropbox (personal) account?

fouje
12 months ago
Thank you Rich. Every time I logged in it would show no files of data from the original account. I just logged in again and can see all of my original data.

I have no idea why, but all seemss to be fine now.

Thanks for assisting.
Best Regards,
John

Mark
Super User II
12 months ago
Why? We need more info here.
Rich
Super User II
12 months ago
fouje wrote:

I opened a new BASIC personal account using a diffrent email address and can now no longer open my original Dropbox (personal) account?

Why? What happens when you try? Are you getting an error message? Are you doing this in the Dropbox application on a device, or the Dropbox website?

Without details of the issue we won't know how best to assist you.
- fouje
  Helpful | Level 5
  12 months ago
  Thank you Rich. Every time I logged in it would show no files of data from the original account. I just logged in again and can see all of my original data.
  
  I have no idea why, but all seemss to be fine now.
  
  Thanks for assisting.
  Best Regards,
  John

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!