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Sawyer1971's avatar
Sawyer1971
Explorer | Level 4
3 years ago
Solved

All files gone

For a decade or more I've used Dropbox as a place where I store files from jobs I've worked on. These are files I don't work on anymore, but use to look things up. Last week I wanted to check somethi...
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restore
  • Megan's avatar
    Megan
    3 years ago

    Hi Sawyer1971, is it possible that you have two Dropbox accounts, and that you opened a new account by mistake? 

Sawyer1971's avatar
Sawyer1971
Explorer | Level 4
3 years ago

No, all of these are empty. Do you have back-ups of information? Last time I opened my dropbox was a few months ago.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Sawyer1971, can you clarify when was the last time you saw your files online?

 

Also, did you use the app to sync the files, the mobile app or the website, in order to upload them? 

  • Sawyer1971's avatar
    Sawyer1971
    Explorer | Level 4
    3 years ago

    Hi Megan,

     

    It was 3 or 4 months ago. I have the mobile app but use web-based as well. I lost all my files (totally everything) from my dropbox. I certainly didn't delete them.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi Sawyer1971, is it possible that you have two Dropbox accounts, and that you opened a new account by mistake? 

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