Forum Discussion

cdub732's avatar
cdub732
New member | Level 1
3 months ago

Can I recover my files once the account has been deleted?

So it's my fault I didn't realize how important the data was to me (photos and such) and should have just upgraded to the paid version. I relied on DB has just my backup for all these years.

Now it's been deleted, is there any way I can pay to get the data recovered?

Account Access
cancellations
restore
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 months ago
    cdub732 wrote:

    I didn't realize how important the data was to me ... Now it's been deleted, is there any way I can pay to get the data recovered?

    Are you saying the account has been deleted? If so, once an account has been deleted it's not possible to recover the data that the account held.

    Were you a member of a team, or was this a personal account?

    • cdub732's avatar
      cdub732
      New member | Level 1
      3 months ago

      Yes, I think it has been deleted. I think it shows it was a team account.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        cdub732, how long has it been since the account got deleted? When did you last access your files on www.dropbox.com?

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