Cannot login to our Dropbox Team accounts, due to a CAPTCHA error.

Hi Gaatjeniksaan, let's see what we can find about this!

Just to make sure we're aligned: I'm assuming you're trying to sign into your account using our website, and not the desktop app, right? If not, feel free to clarify. 

Also, since you mentioned you're using a Team account, do you notice this on multiple user accounts too? 

Other than the firewall, I'm assuming that you don't use any proxy, VPN, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains, right?

I'd appreciate a screenshot of the error you get, just make sure no personal info is shown there if you end up attaching one back to me.

Keep me posted, and we'll take it from there!

Thanks for your response.

I’m trying both login methods—directly via the browser and through the desktop app (which also requires a browser).

The only thing I haven’t tested yet is multiple user accounts, as you suggested. So far, it’s only my account that cannot sign in. Other users can log in and are prompted for 2FA, but I never reach the 2FA page with my own account. However, I am successfully logged into the Dropbox desktop app with my account on other devices, but I don’t dare to log out to test, as I’m concerned I won’t be able to sign back in.

I’m trying to log in on a new factory-default Mac, as well as using incognito mode in different browsers. Normally, we use Tailscale, but I’ve tested with and without it, as well as with different DNS servers.

The CAPTCHA error message does not always appear—currently, I can’t get it to show up at all, but at other times, it does. This makes it impossible for me to capture it in a screenshot.

Let me know if you have any further suggestions.

Hi Megan,

I’m unable to log in. When I press the “Log in” button, it shows a loading icon. At the same time, the Dropbox app sends a two-factor authentication code via macOS notifications on my other MacBook, but I never reach a page where I can enter the code.

After the “Log in” button finishes loading, nothing happens—no error message, no redirection. This issue occurs on Safari, Chrome, and Firefox, all of which are freshly installed on a brand-new Mac with no extensions. I even reinstalled macOS and only installed these three browsers, but the issue persists.

Strangely, the problem only affects my user account. Other users on the same Mac can log in without any issues.

Do you have any suggestions on how to resolve this?

I have a critical issue with my Dropbox Business account that has been going on for weeks. The problem? I cannot add users or assign licenses—every attempt results in an error.

I contacted Dropbox support multiple times, and instead of actually investigating the issue, they keep giving me useless, copy-paste responses like “Have you tried using a mobile browser?” or “Try a different device.”

I’ve already tried everything, and I provided extensive debugging details. But support doesn’t even seem to read my messages properly. They just throw the same generic troubleshooting steps at me every 24 hours, without actually thinking.

Since Dropbox refuses to listen, I did some testing myself. I created a brand-new business account, and guess what? With that account, I can add users and assign licenses without any issues. That means the problem is on their end, not mine.

Instead of waiting another 24 hours for the next useless response, I’m posting this here in the hope that someone competent will finally take a proper look at it.

My latest response, just 5 minutes ago, after an 11(!)-email conversation with absolutely no one listening:

Hi Martin,

I don’t feel like my issue is being seen as a priority by Dropbox, even though there is a clear bug our business  account. It does not matter what device I use. I have a software company and I’m a software engineer with a Master’s degree in Software Engineering, so I know how to debug. And no, you don’t need to treat me like some dumb kid—I know what I’m doing.

You suggest I try using a mobile browser, which you or your colleague also suggested two days ago. I did this immediately and shared my findings right away—within 10 minutes, instead of the 24 hours it takes you to respond.

I have tried everything—from every device, every network, Windows or Mac, Android or iOS, in every browser: Chrome, Safari, Firefox, and even Opera for **bleep** sake. In my hometown or elsewhere. With or without a VPN. I also made other users in our business admins. Each and every one of them gets the same error. So please fix your **bleep** software.

To further prove that the issue is on your end, I created a brand-new Dropbox Business account using *******. With this account, I can add users and assign licenses without any issues. However, with my main account *******, this is completely impossible, and I keep running into errors. This further confirms that the problem is on YOUR SIDE—not mine.

Since you seem unwilling to actually think, I’ll do it for you. Here are a few server-side debugging steps your engineers should perform:
1. Check internal logs for failed API calls or permission-related errors when attempting to assign licenses.
2. Verify system-level error messages when processing user and license modifications for my account.
3. Check for rate limits or security policies that may be incorrectly blocking user management actions.
4. Run internal diagnostic tools on my account to identify inconsistencies between different backend systems.
5. Compare my account (********) with a new business account (*******) to identify discrepancies, as the new account allows user and license assignments without issues.

I have no issues paying annually; however, I have issues paying for a bugged product that is used in the core of our business. I will not pay until this glitch is fixed. You may also contact me by phone at *******.

If this issue is not taken seriously, I will initiate a chargeback for the amount already charged.

I’m sick of getting one response from support every day while this is business-critical software. You guys provide it—start acting like it.

Greetings,

A very unsatisfied customer who is about to leave a review on every review platform you can think of if this issue is not taken seriously.