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Forum Discussion
Cannot login to our Dropbox Team accounts, due to a CAPTCHA error.
Hi,
We are currently setting up new Mac devices for our company. These Macs are completely stock with no pre-configured installations.
We’re encountering an issue where Dropbox cannot log in. The...
Thanks for your response.
I’m trying both login methods—directly via the browser and through the desktop app (which also requires a browser).
The only thing I haven’t tested yet is multiple user accounts, as you suggested. So far, it’s only my account that cannot sign in. Other users can log in and are prompted for 2FA, but I never reach the 2FA page with my own account. However, I am successfully logged into the Dropbox desktop app with my account on other devices, but I don’t dare to log out to test, as I’m concerned I won’t be able to sign back in.
I’m trying to log in on a new factory-default Mac, as well as using incognito mode in different browsers. Normally, we use Tailscale, but I’ve tested with and without it, as well as with different DNS servers.
The CAPTCHA error message does not always appear—currently, I can’t get it to show up at all, but at other times, it does. This makes it impossible for me to capture it in a screenshot.
Let me know if you have any further suggestions.
- Megan
Dropbox Staff
Hey Gaatjeniksaan, appreciate your info!
Since the CAPTHCA isn't always present, does that mean that the web allows you to log into your account without an issue, or do you get any other errors?
Have you tried disabling any add-ons and extensions -if you already use them- since they can interfere with expected browser behavior?
