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I have a critical issue with my Dropbox Business account that has been going on for weeks. The problem? I cannot add users or assign licenses—every attempt results in an error.

I contacted Dropbox support multiple times, and instead of actually investigating the issue, they keep giving me useless, copy-paste responses like “Have you tried using a mobile browser?” or “Try a different device.”

I’ve already tried everything, and I provided extensive debugging details. But support doesn’t even seem to read my messages properly. They just throw the same generic troubleshooting steps at me every 24 hours, without actually thinking.

Since Dropbox refuses to listen, I did some testing myself. I created a brand-new business account, and guess what? With that account, I can add users and assign licenses without any issues. That means the problem is on their end, not mine.

Instead of waiting another 24 hours for the next useless response, I’m posting this here in the hope that someone competent will finally take a proper look at it.

My latest response, just 5 minutes ago, after an 11(!)-email conversation with absolutely no one listening:

Hi Martin,

I don’t feel like my issue is being seen as a priority by Dropbox, even though there is a clear bug our business  account. It does not matter what device I use. I have a software company and I’m a software engineer with a Master’s degree in Software Engineering, so I know how to debug. And no, you don’t need to treat me like some dumb kid—I know what I’m doing.

You suggest I try using a mobile browser, which you or your colleague also suggested two days ago. I did this immediately and shared my findings right away—within 10 minutes, instead of the 24 hours it takes you to respond.

I have tried everything—from every device, every network, Windows or Mac, Android or iOS, in every browser: Chrome, Safari, Firefox, and even Opera for **bleep** sake. In my hometown or elsewhere. With or without a VPN. I also made other users in our business admins. Each and every one of them gets the same error. So please fix your **bleep** software.

To further prove that the issue is on your end, I created a brand-new Dropbox Business account using *******. With this account, I can add users and assign licenses without any issues. However, with my main account *******, this is completely impossible, and I keep running into errors. This further confirms that the problem is on YOUR SIDE—not mine.

Since you seem unwilling to actually think, I’ll do it for you. Here are a few server-side debugging steps your engineers should perform:
1. Check internal logs for failed API calls or permission-related errors when attempting to assign licenses.
2. Verify system-level error messages when processing user and license modifications for my account.
3. Check for rate limits or security policies that may be incorrectly blocking user management actions.
4. Run internal diagnostic tools on my account to identify inconsistencies between different backend systems.
5. Compare my account (********) with a new business account (*******) to identify discrepancies, as the new account allows user and license assignments without issues.

I have no issues paying annually; however, I have issues paying for a bugged product that is used in the core of our business. I will not pay until this glitch is fixed. You may also contact me by phone at *******.

If this issue is not taken seriously, I will initiate a chargeback for the amount already charged.

I’m sick of getting one response from support every day while this is business-critical software. You guys provide it—start acting like it.

Greetings,

A very unsatisfied customer who is about to leave a review on every review platform you can think of if this issue is not taken seriously.