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Gaatjeniksaan's avatar
Gaatjeniksaan
New member | Level 1
2 months ago

Cannot login to our Dropbox Team accounts, due to a CAPTCHA error.

Hi, We are currently setting up new Mac devices for our company. These Macs are completely stock with no pre-configured installations. We’re encountering an issue where Dropbox cannot log in. The...
Account Access
Error Messages
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
21 days ago

Hey Gaatjeniksaan, I was able to locate your ticket number on our system.

I had a look and I completely understand how frustrating it can be to wait for a resolution.

I want to assure you that our specialized team is actively looking into this. Since this issue requires advanced tools and expertise that aren't available to us here on the community, your case is in the best possible hands with them.

While we can't intervene in their process, I've gone ahead and raised the priority of your communication to "High". In any case, we're here to support you and answer any other questions you might have.

Thanks a bunch!

Gaatjeniksaan's avatar
Gaatjeniksaan
New member | Level 1
21 days ago

Thanks Megan!

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