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Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

ARCHIVOfis's avatar
ARCHIVOfis
Explorer | Level 4

i am having the same issue with one of my account. I no longer have the acceso to the email box but i do have my password for dropbox, and beceause of the 6 digit code i can't acceses. Please yot help with this.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Sorry, Pardhivan, but just to clarify, did you reach out to our support team about your issue?

 

What's the ticket number you received, please?

  • Pardhivan's avatar
    Pardhivan
    Explorer | Level 3
    2 years ago

    Thanks for u r sloving my issue my dropbox is back..

  • Pardhivan's avatar
    Pardhivan
    Explorer | Level 3
    2 years ago
    Thanks for dropbox team sloved my Problm now it's open...

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