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Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

mah1995's avatar
mah1995
New member | Level 2

I had an mail address for previous my dropbox account.

I have always been able to log into it. Suddenly one day it asked for 2 factor verification. 

It said it will send 6 digit code to my mail adress. I tried to log in but i found out that mail adress is not active anymore - (as it is an very old one, i am sure i have had deleted it cause it says the account doesnt exist. ) 

Now i dont know how to get acess to my dropbox account, i had some very valuable pictures in it. 

😞 I didnt have mobile number connected and was not logged in from my computer.!!! 

I try to write to support but seems there is no direct way to send them mail. 

 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Its almost certain you will not be able to I'm afraid: https://help.dropbox.com/account-access/lost-email-access

 

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Sign-in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

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