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Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Wolfdickdotmpeg's avatar
Wolfdickdotmpeg
New member | Level 2
I don't have the phone or email associated with my account and I don't know what to do? Any ideas?
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Wolfdickdotmpeg, sorry to see that you have trouble accessing your account.

 

Do you have any devices linked to the account maybe?

 

Here's an article with some info on accessing an account, when you don't have access to the email address, as well.

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