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Forum Discussion
Can't access email to get the one time code because of server change
I have an account set up with an email address that has since closed (1 month ago) and it's sending the two factor authentication there. I can't access the email and need to access the contents.
Walter
Dropbox Staff
Dropbox StaffHi there af6 - sorry to hear about this.
Could you please clarify if you're referring to the 2 step authentication feature or the one time code perhaps?
In either case, I'd recommend getting in touch with our support team directly through this form as they'd be better equipped to help further with this account specific inquiry.
You can do this by submitting this form through an incognito window where you're not signed into any Dropbox account.
Let me know of any updates!
