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sebster's avatar
sebster
Explorer | Level 3
3 years ago

Can't access my subscription account

Im currently logged in to my 2nd account but i have a subscription (currently in 30 days free trial)  account that i want access to, cant find the mail to it because when i signed the mail i probably...
Account Access
  • Hannah's avatar
    Hannah
    3 years ago

    Hey sebster, thanks for joining our Community.

     

    I'm afraid that if you don't know the email address and you don't have billing info attached to the account, there's really no way for you or us to locate it.

     

    Do you remember if you put in your billing info, when you opted for the trial?

     

    If so, you may allow the trial to renew, so that you can search the billing info through our lookup tool, to find out the email address and login.

     

    Let me know if you have any questions.

sebster's avatar
sebster
Explorer | Level 3
Well i made that account while my pc had a virus or corrupt windows file so i could save some stuff, now my pc is all reinstalled… otherwise that was a smart idea
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey sebster, sorry to jump in, but did you have the chance to go through Hannah's questions? 

  • sebster's avatar
    sebster
    Explorer | Level 3
    3 years ago
    Oh yea my answer was ” Yea sadly i have to do that…” but didnt tag her, wrong from me ^^ i did fill the billing so i probably just need to wait for the payment…
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Thanks for clearing this up for me sebster 

       

      Let us know if anything else comes up in the meantime!

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