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Latner's avatar
Latner
New member | Level 2
3 years ago
Solved

Can't get into account over quota

I can't get into my account to remove old folders, DB wants to force me to upgrade.

Account Access
Quota
Security
Web
  • Jay's avatar
    Jay
    3 years ago

    Hi Latner, thanks for messaging the Community.

     

    You should still be able to access your account on the site, even when it's overquota.

     

    If you're not able to do so, could you attach a screenshot showing what you're seeing?

     

    This will help me to assist further!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi Latner, thanks for messaging the Community.

     

    You should still be able to access your account on the site, even when it's overquota.

     

    If you're not able to do so, could you attach a screenshot showing what you're seeing?

     

    This will help me to assist further!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Glad to hear you were able to resolve this matter. If you have any further queries in the future, feel free to message back.

         

        Enjoy the rest of your week!

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